Clean Bee is hiring!

Clean Bee specializes in improving the health and appearance of our customers’ homes and businesses by providing cleaning of their carpet, upholstery, and hard floors such as tile and grout and hardwood.

One thing is certain—when you work for Clean Bee, you work for a family owned and operated business that has been recognized by the BBB, Angie’s List, and the readers of the Northwest Herald for their dedication to their customers. Employees of our company enjoy a family like atmosphere, open communication, personal recognition, performance-based rewards, promotion from within, and fun are all part of the framework that makes Clean Bee what it is today.

There are exciting opportunities available at Clean Bee. Either way you will be part of a team that helps every member succeed, because your success is our success.

 

Job Title: Customer Service Representative CSR

 

Company: Clean Bee/The Cleaning studio/Fiber Protector of Northern ILL

Location: 108 S. Sheridan Rd. Lakemoor, IL 60051 (815)-578-0233

Job Description:

We are currently seeking a friendly, enthusiastic, and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and support. This role is crucial in ensuring a positive experience for our customers and contributing to the overall success of our business.

Hours: Part time 8-12:30 p.m.  Monday-Friday. Rotating Saturdays 8-3 p.m.

Salary starting $15.00 hr. Plus commission on additional service options at The cleaning Studio.

 

Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional and timely manner, through phone, text and messaging,
  • Schedule appointments and coordinate service requests efficiently using our scheduling system.
  • Provide information about our services, pricing, and promotions to customers.
  • Address customer concerns, complaints, and inquiries with empathy and professionalism, striving for resolution and customer satisfaction.
  • Follow-up with customers to ensure satisfaction with our services and address any additional needs or concerns.
  • Maintain accurate customer records and documentation of interactions in our CRM system.
  • Collaborate with other team members to ensure smooth operations and exceptional service delivery.
  • Assist with administrative tasks and support other departments as needed.
  • Light office housekeeping.
  • Receive & return rugs for clients, who drop off.

 

 

Requirements:

  • In office & in person
  • Be able to work Monday through Friday 8-12:30, rotating Saturdays 8-3 p.m.
  • Hours approximately 22.5-28.5 hours a week able to work Saturday a.m.’s.
  • High school diploma/GED preferred
  • Must be able to lift 50lbs.
  • Previous experience in customer service or a related field is preferred.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and the ability to interact effectively with customers and team members.
  • Proficiency in computer skills, including MS Office and CRM software.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Attention to detail and accuracy in data entry and record-keeping.
  • A positive attitude, willingness to learn, and a commitment to providing exceptional customer service.

 

Benefits:

  • Competitive salary
  • Supplement Aflac
  • IRA
  • Paid time off
  • Paid Holidays off
  • Vacation/personal time
  • Opportunities for advancement and professional development
  • A supportive and collaborative work environment

 

 

 

How to Apply:

If you are passionate about providing excellent customer service and thrive in a dynamic, team-oriented environment, we would love to hear from you! Please use our online form below  or call 815-260-6484 to make an appointment to fill out an application. 

Equal Opportunity Employer:

Clean Bee Carpet Cleaning is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate and embrace our differences and encourage all qualified individuals to apply.

 

Inquire Now

Please use the form below to inquire about the open positions and get in touch with us.

Step 1 of 4

Tell Us About Yourself

Name
Address
David Meintz

David Meintz
Owner, Operations Manager

I am the owner of Clean Bee, the husband of Michelle Meintz and proud father to two sets of twins. I am hard working, driven, caring and passionate, I live my life to hopefully inspire others and to lead by example.

Prior to starting Clean Bee, I was an aircraft mechanic for 15 years where I learned the value of structure, attention to detail, having a team you can count on, and knowing that having and following procedures is critical to being successful.

As one of the leaders of Clean Bee, one of my main goals is to provide a valued skill set to our employees, instilling pride in the job performed and making sure that each employee knows they are valued.

I enjoy weight lifting, cross fit and Obstacle course racing, as well as traveling with my wife and family.

 

Michelle Meintz

Michelle Meintz
AKA The Queen Bee

I am the owner of Clean Bee, the wife of David Meintz, proud mom of two sets of twins and a proud pet owner. I am passionate, loving, caring, enthusiastic, have a big heart and love helping others be the best they can be.

I love being a local family-owned and operated company, working alongside my husband David and my mother-in-law Kathleen daily. I am grateful for our phenomenal crew we have. I have enjoyed watching them grow as individuals, create their own families and helping them successfully reaching their dreams.

Some of my favorite things to do are gardening, card crafting, OCR (obstacle course racing) racing with my family and traveling. I am  also the head of our marketing department. I go out making long lasting relationships with clients and business partners.

I am passionate about helping our local community whenever I can. We have also participated in helping with the Damyak raising funds for the KIN (Kids in Need) the last four years, we have helped with collecting diapers for our local diaper bank and helping with other varies community events.

Our mission is to provide the most outstanding service experience ever by treating our team and clients like family, giving them the freedom to do the things they value most.

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