There are exciting opportunities available at Clean Bee. Either way you will be part of a team that helps every member succeed, because your success is our success.
Job Title: Customer Service Representative CSR
Company: Clean Bee/The Cleaning studio/Fiber Protector of Northern ILL
Location: 108 S. Sheridan Rd. Lakemoor, IL 60051 (815)-578-0233
Job Description:
We are currently seeking a friendly, enthusiastic, and detail-oriented individual to join our team as a Customer Service Representative. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and support. This role is crucial in ensuring a positive experience for our customers and contributing to the overall success of our business.
Hours: Part time 8-12:30 p.m. Monday-Friday. Rotating Saturdays 8-3 p.m.
Salary starting $15.00 hr. Plus commission on additional service options at The cleaning Studio.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner, through phone, text and messaging,
- Schedule appointments and coordinate service requests efficiently using our scheduling system.
- Provide information about our services, pricing, and promotions to customers.
- Address customer concerns, complaints, and inquiries with empathy and professionalism, striving for resolution and customer satisfaction.
- Follow-up with customers to ensure satisfaction with our services and address any additional needs or concerns.
- Maintain accurate customer records and documentation of interactions in our CRM system.
- Collaborate with other team members to ensure smooth operations and exceptional service delivery.
- Assist with administrative tasks and support other departments as needed.
- Light office housekeeping.
- Receive & return rugs for clients, who drop off.
Requirements:
- In office & in person
- Be able to work Monday through Friday 8-12:30, rotating Saturdays 8-3 p.m.
- Hours approximately 22.5-28.5 hours a week able to work Saturday a.m.’s.
- High school diploma/GED preferred
- Must be able to lift 50lbs.
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to interact effectively with customers and team members.
- Proficiency in computer skills, including MS Office and CRM software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- A positive attitude, willingness to learn, and a commitment to providing exceptional customer service.
Benefits:
- Competitive salary
- Supplement Aflac
- IRA
- Paid time off
- Paid Holidays off
- Vacation/personal time
- Opportunities for advancement and professional development
- A supportive and collaborative work environment
How to Apply:
If you are passionate about providing excellent customer service and thrive in a dynamic, team-oriented environment, we would love to hear from you! Please use our online form below or call 815-260-6484 to make an appointment to fill out an application.
Equal Opportunity Employer:
Clean Bee Carpet Cleaning is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We celebrate and embrace our differences and encourage all qualified individuals to apply.
